Some useful phone numbers

APPLE ASSOCIATES & PARTNERS PROGRAM                         (408) 974-4897
      - Provides answers to technical questions, enables you to stay informed
        on industry events, and to communicate with Apple and fellow
        developers.
 
APPLE AUTOMATED ORDER STATUS SYSTEM
                             - Higher Education(UNV)    (800) 793-3389 x5555
                             - Reseller(DEA, FED, VAR)  (800) 793-2378 x5555
                             - Preschool-12(EDU)        (800) 800-2775 x5555
                             - Consumer                 (800) 793-1060 x5555
                             - State & Local GovÕt      (800) 793-9378 x5555
    - Provides status on finished goods orders to customers who purchase
      directly from Apple.
 
APPLE BUSINESS LEASE (Apple Commercial Credit)              (800) 624-6914
    - Provides information on credit applications, questions on available
      leasing programs.
 
OLD APPLE CREDIT CARD
(held by the Monogram Bank of Georgia) customer service.....(800) 374-9999
(No new accounts can be created at the above number, only service to existing
accounts.)
 
APPLE CITIBANK VISA CARD                                    (800) 950-5114
(Citibank Customer Service for new accounts,
 existing accounts, and information.)
 
APPLE CORPORATE CUSTOMER INFORMATION LINE                   1(800) GOAPPLE
    - This automated information system provides Apple Corporate customers
      with product information via FAX, allows them to speak with an Apple
      sales representative regarding product and program information, and
      obtain technical assistance.
 
APPLE CUSTOMER ASSISTANCE CENTER                            (800) 776-2333
    - Provides pre-sales, general inquiries, unresolved sales, service or
      support issues.  Available Monday through Friday 8:00 AM to 7:00 PM
      Central Time.
 
APPLE CUSTOMER ASSISTANCE CENTER TDD LINES                  (800) 833-6223
    - The Apple Telecommunications Device for the Deaf (TDD) is software that
      provides access to Apple's Customer Assistance Center for those
      individuals who are deaf or hearing impaired.  Callers should leave
      their name, phone number, and a short description of their questions,
      and an Apple Customer Assistance Center Specialist will return their
      call within one business day.  Lines are available 24 hours a day, 7
      days a week.  Specialists handle calls between 9:00 AM and 4:00 PM
      Pacific Standard Time, Monday through Friday.
 
APPLE DEVELOPER SUPPORT & DEVELOPER UNIVERSITY              (408) 974-4897
    - Provides information on Apple Developer Support and Apple Developer
      University Programs.
 
APPLE EWORLD INFORMATION                                    (800) 775-4556
    - Provides information on Apple's new public on-line news, information
      and electronic mail system to resellers and customers.
 
APPLE EXCHANGE PROGRAM                                      (800) GR8TRADE
    - Provides information for customers who want to exchange their used
      computers for cash to purchase new Apple equipment.
 
APPLEFAX - DATA SHEET FAX LINE                              (800) IMAGE96
    - Provides access to Apple product specifications.  The requested
      information is sent directly to you via FAX.
 
APPLEFUND HEADQUARTERS HOTLINE                             (800) 421-9574
    - Provides information on AppleFund program policies and procedures.
      Questions on AppleFund accruals and reimbursements.
 
APPLE ON-LINE SERVICE                                       (800) 877-8221
    - Provides AppleLink Support.
(This line no longer supports AppleOrder. For AppleOrder Support, customers
call (707) 226-0779)
 
APPLE ORDERÊCENTER                                          (800) 769-2775
    - Information and ordering of system software upgrades and volume
      licensing info.
 
APPLE POWERBOOK & NEWTON REPAIR                             (800) SOS-APPL
    - Provides PowerBook and Newton support for end-user customers.
      Available Monday through Friday 6:00 AM to 5:00 PM Pacific Time.
      Retail support on weekends: Saturday - 8:00 AM to 6:00 PM Pacific Time,
      and Sunday 10:00 AM to 4:00 PM Pacific Time.
 
APPLE PROGRAMMERS AND DEVELOPERS ASSOCIATION (APDA)         (800) 282-2732
    - Apple's Worldwide source for development tools, documentation, technical
      resources and training products.  Call to request a copy of the APDA
      Tools Catalog, featuring more than 500 Apple and third party development
      tools.  Available Monday through Friday 8:00 AM to 5:00 PM Pacific Time.
 
APPLE REFFERAL CENTER                                       (800) 538-9696
    - Provides callers with names of Apple Authorized Resellers and service
      providers in their area.  Also Newton Dealer referral.
 
APPLE SOFTWARE DISPATCH                                     (800) 937-2828
    - To order a copy of the latest version of Software Dispatch, a CD-Rom
      based software purchasing option.
 
APPLE STARTINGLINE (Literature & Merchandise Catalog)       (800) 825-2145
    - This catalog provides advertising, merchandising, and promotional
      materials you need to make your ad campaigns, sales activities, and
      events successful.
 
APPLE SUPPORT PROFESSIONALS PROGRAM                         (800) 950-2442
RESPONSE LINE AND HELPDESK
    - A fee-based subscription service designed to meet your needs for
      convenient, consistent technical assistance for one full year.  Provides
      support for the use of Apple Macintosh products, including the Macintosh
      and A/UX operating systems, related software,utilities, drivers, and
      networking and communications hardware and software.  Apple support
      engineeers handle questions about configuration, installation,
      compatibility, administration and troubleshooting.
 
APPLE TRAINING ALLIANCE (ATA) INQUIRY                       (800) 828-5176
    - For any reseller or third party training company who has an inquiry
      about becoming an Apple Training Alliance member.
 
APPLE TRAINING ALLIANCE (ATA) REFERRAL                  (800) 732-3131x400
    - Provides customers who are looking for end-user training with names of
      ATA members in their area who offer training in areas from application
      software to networking.
 
APPLE TRAINING REGISTRAR                                    (800) 919-2775
    - Registration for Apple Service Training and any other training classes
      sponsored by Apple USA Training.
 
APPLE UP AND RUNNING SUPPORT LINE                           (800) SOS-APPL
    - Provides general support on all Apple products plus third party support
      referral.
 
SERVICE PROVIDER SUPPORT                                    (800) 919-2775
    - Provides Resellers information on service policies and procedures,
      service training registration, service order processing and status,
      service billing, AppleOrder enrollment, order creation assistance and
      status inquiries.
 
APPLE USER ASSISTANCE CENTER                                (800) SOS-APPL
    - Provides post-sales assistance, user tips, assistance replacing damage
      manuals and disks, information on Apple products, and answers to
      questions on System 7.1 and other Apple software.
 
APPLE USER GROUP INFORMATION                            (800) 538-9696x500
    - Provides User Group support services and distributes information which
      affects Apple user groups.  Call to register a user group with Apple or
      to request a user group registration packet.
 
CLARIS INFORMATION                                          (800) 735-7393
       - Provides information on the Claris family of software products.
 
CLARIS CUSTOMER ASSISTANCE & SALES                          (408) 727-8227
       - Provides assistance for customers experiencing difficulty using or
         understanding or who have questions about Claris products.  Also for
         placing orders and for checking order and PO status.
 
OTHER USEFUL NUMBERS
Higher Education Sales to Individuals..............(800) 877-4433
Educator Advantage (Micro Warehouse)...............(800) 959-2775
Federal Gov't purchases............................(800) 988-2775
K-12 (ISO).........................................(800) 949-2775
Higher-Ed (ISO)....................................(800) 325-0502
Presales and Registration Card Answerline..........(800) 742-3434
(Include registration card gifts, etc..)
Apple Care Orders..................................(800) 247-5545
Apple Solution Professionals Network...............(800) 290-ASPN (2776)
Mac Academy........................................(800) 527-1914
MessagePad Tech Support (USA)......................(800) SOS-APPL
MessagePad Tech Support (Canada)...................(800) 665-2775
MessagePad to MessagePad 100 Upgrade...............(800) 233-6555
Messaging Card Customer Service....................(800) 474-MESG (6374)
Newton Authorized Dealer Locations.................(800) 365-3690 x100
NewtonMail Support.(USA)...........................(800) 775-4556