Ryan Shields, an Apple Solutions Consultant working at the CompUSA in Alexandria, talked about how Apple came to place some of its employees at CompUSA stores. But most of the time he talked about Mac OS X 10.2, code named Jaguar, and his experiences installing it on his 500 MHz iBook. (Photo by Lawrence I. Charters)

Ryan answers questions in front of a giant image of his desktop. (Photo by David Harris, taken with a Minolta DiMAGE X digital camera)