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How I barely survived installation: HP All-In-One (AIO) LaserJet 3300mfp Series Multi-function Printers – My experience

Copyright 2002 Lawrence Simon

Washington Apple Pi Journal, reprint information

I have never bought an all-in-one (print, scan, copy, fax) device before. It seemed to me that if it went on the blink, you were stuck with no devices at all. But my study is filled with books, computers (3), a router, and more. Over time I have needed a scanner and particularly a flatbed copier. Not just to copy book pages. Anyone who has ever tried to copy a driver’s license through a sheet fed copier knows what I am talking about. I rarely send faxes, but I still receive a fair amount of faxes. I use the ink so little in my ink jet fax/copier that the expensive cartridges dry up. So when I saw the Hewlett-Packard LaserJet 3330 that had stand-alone features, a toner cartridge, and USB connections – I got it.

All previous HP devices I have had worked flawlessly out of the box. Their documentation is usually good, the features are well thought out, and they usually supply software that is a cut above the competitors in my opinion. [I do think Apple is better overall in software.] Note, however that HP does harm users by failing to update drivers after about 3 years or so. They need to fix this to attain brand loyalty.

The stand-alone features worked without flaw. However, I had a devil of a time getting this device to work with my PowerMac G4. In retrospect, if I had some key information, I believe it would have been a snap. On the other hand, without that key information, I found myself congenitally unable to do only and precisely what the instructions said. I write this article in hopes that it will save others much frustration.

Key Information:

  1. Do not connect the printer to the USB port on the Apple Extended Keyboard.
  2. Trim the twenty plus unnecessary extensions after you get everything working.
  3. HP does not use or support the Chooser. If you use the Chooser, you go into a hyper-space of problems. Use the HP LaserJet Utility as below.
  4. In Mac OS X, open the Print Center (Apple) from Applications/Utilities folder, and select Add Printer. Also, select Directory Services, not USB to choose HP AIO Print.

Problems and Error Messages I Wrestled:

  1. "Software to use USB device Apple Extended USB Keyboard could not be found." The Apple Extended USB Keyboard does use USB Device Extension, but I always had that loaded. The Apple software nicely does a search on the Internet for the software it feels is missing, but it never could find what it wanted. I never understood this. Eventually, searching the Apple Knowledge Base, I found an article that pretty much said never connect a printer to the keyboard via the USB port. It may be that the keyboard and the printer in combination draw more power than the port can supply. Who knew?
  2. I had trouble with the entire computer ‘hanging’ in limbo after the desktop had completed display. I thought it was a problem with file sharing. But, after all the dust settled, I installed the file sharing extension and it seems to work. More likely, in my blind search for simplification I had removed the HP LaserJet 3310 USB extension. Clearly I have no insight into the ultimate problem as occasionally I have had to Cmd+Opt+Esc to restart the finder. This is not recommended. I get desperate.

What worked for me:

Connect USB printers directly to the Mac. Once I found the article stating not to use the keyboard port, I went directly to the second USB port on the back of the Mac. I used a 14-foot USB cable directly to the Mac with no problem once all the other problems were ironed out. I never went back to try my powered USB hub, but it should work.

Installation in Mac OS 9.22

  1. Initially I could not successfully run this with File Sharing. See above.
  2. I did a clean install, minimal extensions. HP requires QuickTime ≥ 4.0. Eventually I added all extensions in my world with no conflict. By slow attrition I eliminated the unused HP extensions.
  3. Run the HP CDROM installer. I think it helped to also run
    1. HP LaserJet 3300 Cache installer
    2. HP LaserJet 3300 Help installer
  4. Run the new HP drivers, dated 26 May 02, from HP’s Web site, http://www.hp.com.
  5. Don’t eliminate all the extraneous drivers. How could you know that the 3330 requires the 3310 driver??
  6. It is critical to use HP LaserJet utility v.4.3 to select USB printer. Then reboot! Automatic set up in the Apple Desktop Print Utility is not supported and will crash the HP USB printer setup.
  7. I Repeat, I believe it is critical to reboot at this point.
  8. Run the HP All-in-One (AIO) application. For the most part this collects registration data.
  9. HP AIO 3330 works with Carbon Lib extension versions 1.4, 1.5, 1.6.
  10. It works with Mac OS 9.21 and 9.22 (and Mac OS X).
  11. I still have not been able to register my printer at the HP web site.
    1. The serial number is on the bottom of this rather heavy, clumsy device.
    2. You have to register yourself at the web site with ID and password first.
    3. The HP site will not accept registration via MS Internet Explorer 5.14.
    4. The HP web pages jump all over and back and forth when I tried to use Netscape Communicator 4.79.
  12. These extensions are required for the HP 3330 AIO USB Printer:
    1. Printing Lib ≥ v.7.1.4
    2. Classic DTP Lib v.4.03, from HP
    3. Desktop Printer Spooler
    4. Desktop Print Monitor
    5. HP All-in-One (AIO) application, used at start up
    6. HP LaserJet 3300 Scan
    7. HP LaserJet 3300 USB
    8. HP LaserJet 3330 USB
    9. HP LaserJet 3310 USB
    10. HP LaserJet 3330 Fax
    11. Toner Tuner® extension still works! HP software also has a toner saver feature.
  13. HP does NOT support Apple USB Printer Sharing.
  14. HP installs roughly twenty other extensions for other printers, but these do not appear to be necessary. On the other hand, who knew the 3310 driver would be required?
  15. HP LaserJet Toolbox – this utility is of no help until you have already successfully installed the printer. It contains: Device Chooser, Device Configuration, View On Screen User Guide, and View Help.

Installation in Mac OS X 10.1.5

  1. I thought it was critical to get it working in Mac OS 9 first, since that is what it uses. It is stunning how many providers still are not Mac OS X native.
  2. Run all three of the HP CD-ROM installers noted above in Mac OS 9.
  3. Immediately run the Print Center application and select the printer from dialog boxes. Use Directory Services in Print Center.
  4. Reboot.

Unresolved Issues:

  1. If anyone knows the cause of error message: “Shared memory service has not been set up”, please let me know.
  2. Several times during attempted installation, I got an error dialog box with an exclamation inside a triangular icon. This clearly was a serious problem, but each time, the error message itself and any possible buttons were blotted out by a totally black rectangle of cosmic doom. A cold boot by unplugging the machine was the only answer.
  3. In Mac OS X, the HP All-In-One Setup Assistant often could not see the USB device. This is a classic issue in which, if you did not do it right in the first place, there are no guideposts and you are at a dead end.
  4. If someone in installer heaven is listening, I think all installers should have a final list at the end of the documentation. It should state all of the files that you need, and where they should be located if you were successful.

This was not easy – at least for me. And I learned from the HP discussion pages (on their Web site, http://www.hp.com) that many others have suffered while installing this printer on both Macs and PCs. I had no reason to try this but one message revealed that you could reset the HP printer itself by pressing and holding both the Menu/Enter button and the Symbol (asterisk) button while plugging in the computer. This is akin to playing Twister by yourself and could be hazardous to your health.