The Trials of Installing a New
by Etana Finkler
Washington Apple Pi Journal, reprint
My friend Esther, whom I had known for many years called
me recently and asked me to help her to cope with a change
in the e-mail program she had been using for a number of
years. Esther had been happy with the basic e-mail program
provided free to supporters of FM Station WETA. The program
Pine is an electronic messaging program created and
maintained by the Computing & Communications group at
the University of Washington in 1998. Pine was an easily
operated program with an address book, folders to hold mail,
easy word processing, etc. But, it had its limitations. In
response to requests for a better e-mail program, WETA
decided to drop Pine completely and to introduce an e-mail
program with multiple features and more suitable to service
on the Internet. The new program was: First Class
Client, a product of Centrinity.
Esther called me to help to install the program knowing
that I was a seasoned Macintosh user and generally competent
in the intricacies of converting from one programs to
WETA announced that the new program would take effect in
about a month and that required material would be made
available. For those who would like to start early, the
basic First Class Client was available on both http://www.weta.org
I proceeded to http://www.capaccess.org.
A choice was available for downloading-PC or Macintosh.
Linked to Macintosh were four folders for downloading.
Three were small, but the largest was 11.5 MB.
Downloading with my 56k modem took 2.5 hours. I was so
appreciative that my Remote Access held and did not cut out
These were the downloaded items.
Of course the next step was to decompress each of the
"sit" labeled downloaded items. Two took the form of
documents. So I knew that they were not to be opened but are
subject to and ready for absorption into the final program
during the installation process. But the big main program
refused to be more decompressed than its present state. I
Tried various alternative decompression programs to no
avail. What could be the hang-up? The pdf item was the
Manual, which I opened and printed.
I returned to recheck the material I had downloaded.
Perhaps I had not downloaded everything notwithstanding that
it took 2.5 hours. I clicked the image again and to my
surprise in word-processing format there was a full page of
the guts of the program. Aside from all the programmer's
language, the first line read: Open in BINHEX4. There was
the needed clue. I copied that page onto Simple Text and
readied it for conversion using Binhex decoder.
(This file must be converted with BinHex 4.0)
Excitedly, I pulled out my file of decoders. One was
Binhex5. That did not work. Another: I YA-Decoder. That did
not work. Frustrated, I searched the internet for other
decoders to no avail. I sent an e-mail to Capaccess
explaining my problem. Capaccess is staffed by volunteers. I
received a reply saying that the volunteers present were
skilled only in PC's. Try someone who knows Mac.
I went back to the downloading page I thought I might
just try downloading again even if it took some hours. Once
again as I clicked on the image of the big fellow, the
material opened in word-processing format. But this time I
was not satisfied to just stop at one page, let's see how
far it goes. Well, after 15 minutes I realized that what was
coming through. It was the entire 11.5 MB. That opened my
eyes. The entire 11.5 MB must be subject to
conversion via binhex4.
Using YA-Decoder the file opened. There bright and eager
to go was the Installer for First Class Client. Happily,
eagerly I installed the program.
Now I was ready to see how it operates.
I clicked on the installed program and this banner
announcement came up:
"Can not open a connection to OT/TCP.Check that the
OpenTransport Internet Lib Shared Library is in your
Well, getting a missing extension should be easy. It is
like getting a missing driver or such Just contact the
program people, etc. etc. The program people would be
Via the internet, for the next 90 minutes i went through
the ins and outs of http://www.apple.com/software/.
Nothing! What now?
Thinking that the missing extension might be unique to my
machine (running 9.1), I installed all of the downloaded
material onto Esther's machine (running 9.0). The same
banner announcement blared through.
What now? Of course, the Mac club-Washington Apple Pi.
Those gurus know everything. This then is the dialogue with
the experts at the Pi via the TCS:
C3 B13 Msg # 7121 Missing Extension
FROM HERBERT BLOCK, ON 20 Jul 01 18:56:54
TO ALL, LINES: 9, REPLIES: 2
I am helping a friend who uses Capaccess for her
e-mail. Capaccess is in process of converting to First Class
Client as their operating program. I have installed First
Class, but I have run into a hang-up.. The program requires
an extension which neither her IMac or my G3 has. The
extension is: OpentTransport internet Lib Shared Library. I
spent over an hour with WWW.Apple.Com/Software,but it seems
there is no separate listings of Extensions subject to
download--at least I could not find such a list.
I will appreciate giving me any leads as to where I
can get this particular extension. Thanks in advance.
C3 B13 Msg # 7122 R/7121 Missing Extension
FROM BILL HARK, ON 20 Jul 01 21:01:44
TO HERBERT BLOCK/ALL, LINES: 5, REPLIES: 1
Try the Open Transport Networking Group which
contains an extension (among others) called, I believe,
Internet shared library. I found it with Conflict Catcher 8.
Hope this helps. Bill
C3 B13 Msg # 7123 R/7121 Missing Extension
FROM JON THOMASON, ON 20 Jul 01 21:13:17
TO HERBERT BLOCK/ALL, LINES: 10, REPLIES: 0
>> The program requires an extension which
neither her IMac or my G3 has.
>> The extension is: OpentTransport Internet
Lib Shared Library.
That's not right. It requires the Open Transport
subsystem to be present and active. It doesn't want any
specific files copied around by themselves.
The functionality these days happens to be split
between two files, called "Open Transport" and "Open
Transport ASLM Modules". But if Open Transport isn't present
and functioning, First Class Client isn't likely to show the
only symptoms. It might be time to swim back to the life
C3 B13 Msg # 7125 R/7122 Missing Extension
FROM BILL HARK, ON 20 Jul 01 21:37:43
TO HERBERT BLOCK/ALL, LINES: 10, REPLIES: 1
I see Jon's reply now. I think the grouping I
mentioned above may be done by Conflict Catcher so that all
the included extensions are turned on or off together rather
than individually. Anyway, there are two such groupings with
several extensions in each. One of those extensions is the
internet shared library (it appears that all are classified
as "shared libraries." In any event, it is consistent with
Jon's note that these are packages that work together and
are not to moved around as individual extensions. Hope I
have not confused things. Bill
C3 B13 Msg # 7126 R/7125 Missing Extension
FROM JON THOMASON, ON 21 Jul 01 01:06:35
TO BILL HARK/ALL, LINES: 26, REPLIES: 0
>> consistent with Jon's note that these are
packages that work together
>> and are not to moved around as individual
I should clarify a point from my earlier message: the
Open Transport stuff used to be spread out among a bunch of
separate files, at least six or eight. One of these was
"Open Transport Internet Lib" and another"OpenTptInetLib".
Each of these files contained several components, all
logically intertwined with corresponding components stored
within the remaining files.
Apple realized that large numbers of people were
doing home surgery, often with disastrous results, keeping
their (and others') support lines busy. So in later systems
they combined all those pieces into fewer, larger files.
This dramatically reduces the number of possible
But while Open Transport and its ASLM companion can't
be combined any further, and although they could be
conceptually treated as a pair, the tricky part is that the
combined Open Transport functionality is really tightly
coupled into the rest of the system. From dealing with alias
files, to one application asking another to perform some
task or shut down, every aspect of communication throughout
the system is either handled, overseen, or tweaked by Open
Transport in some way. It's just not to be separated from
the system, whether connecting to the Internet or not.
(Though First Class wants to connect to it in a
More importantly -- don't combine one or more of the
files from older versions of Open Transport with the rest of
the system and the current Open Transport.
They'll fight, bitterly. And you don't want to be the
C3 B13 Msg # 7127 Missing Extension
FROM HERBERT BLOCK, ON 21 Jul 01 08:18:36
TO JON THOMASON,ALL/ALL, LINES: 11, REPLIES:
Thanks for the further enlightenment.
For information, I am running OS 9.1 and my friend,s
IMac is running 9.0. Each time we open First Class Client
the following banner appears: "Could not open a connection
to Open Transport TCP. Check that the -OpenTransport
Internet Lib Shared Library- is in your extension
Any leads re searching the internet for this
particular extension. Alternatives
C3 B13 Msg # 7128 R/7127 Missing Extension
FROM PAUL SCHLOSSER, ON 21 Jul 01 10:01:13
TO HERBERT BLOCK/ALL, LINES: 10, REPLIES: 0
>I am running OS 9.1 and my friend,s IMac is
I would reboot the iMac with the Mac OS 9.0 ALL
extension set then upgrade to Mac OS 9.1. That should
install the missing pieces Jon mentioned in one of his
Alternatively, a custom install from the 9.0 disk
selecting only the Open Transport items might work.
Myself, I'd either upgrade to 9.1 or better yet do a
clean install of 9.1.
C3 B13 Msg # 7129 R/7127 Missing Extension
FROM JON THOMASON, ON 21 Jul 01 13:01:55
TO HERBERT BLOCK/ALL, LINES: 8, REPLIES: 0
>> Any leads re searching the internet for this
Chicken-egg. "Could not open a connection to Open
Transport TCP" means that it can't access the Internet in
the first place. And as I've explained, the other sentence
is a ruse -- or at least refers to operating systems of a
Your task is to reenable Open Transport, ignoring
First Class's faulty advice.
I think Paul's two suggestions are the shortest route
to doing that.
C3 B13 Msg # 7130 Missing Extension
FROM HERBERT BLOCK, ON 22 Jul 01 13:40:32
TO ALL, LINES: 4, REPLIES: 0
You guys are great!! Jon your explanation of the
"evolution: of Open transport explained that an extension
was not missing-it was embedded with others. And Paul came
through with how to recover the required extensions. I am
back on track now. Thanks to you both. Herb
As recommended, I reinstalled 9.1 on my machine and 9.1
Here its is! ready for installation.
The complete First Class Client was successfully
installed. Esther's iMac is ready for application of WETA's